5 Ways to Get Your Dealership Reviewed

First and foremost, make sure you have the right online platforms where buyers can leave feedback. Specifically, ensure that your dealership has a dedicated as well as a page. And, be sure you take just a few minutes to verify that all your dealership’s operating information (current hours, phone number, etc.) is up to date on these platforms. While you can’t make anybody leave you a review, you can definitely request it. There are a number of options here. One method is to train your sales reps to request a review upon the point of purchase; hopefully, your buyers will be feeling satisfied by their experience, and generous with their feedback! Another option is to wait two or three days and send a asking for reviews, before the rush of the new vehicle purchase wears off. When you get good reviews, it’s alright to brag about them! Share them from your social media accounts. Turn them into images you can put up on . Let everyone see the kind of praise your dealership is receiving. Something else that’s important is responding to every review you receive; this shows buyers that their feedback actually matters, that you see it and take it seriously. Of course, this will require you to monitor your different review platforms. When you get positive comments, simply offer a quick word of thanks. And if you get bad reviews, be sure to respond in a gracious way, extending customer service and trying to make things right with the dissatisfied buyer. One thing you don’t want to do is bribe people into leaving you reviews; while this used to be a common strategy, it’s frowned upon today, and may even land you with a Google penalty. Stick to earning those reviews rather than trying to buy them.

As you think about the best ways to establish your dealership’s credibility, online reviews are utterly essential. Use these steps to build up your review portfolio. And again, if you’d like more solutions for improving your dealership’s online reputation, connect with today.